Service Terms and Conditions for Carpetcleaning Roehampton

These Terms and Conditions set out the basis on which carpet cleaning services are provided by Carpetcleaning Roehampton and apply to all residential and commercial bookings unless otherwise agreed in writing. By making a booking, the customer confirms that they have read, understood, and accepted these terms. These conditions are designed to create clarity around the booking process, payment arrangements, cancellations, liability, waste handling, and the governing law that applies to the service relationship. They are written for a UK service context and should be read alongside any written quotation, job confirmation, or service note provided before work begins.

For the purposes of these terms, references to “we”, “us”, and “our” mean the service provider operating under the Carpetcleaning Roehampton name, and references to “you” or “the customer” mean the individual, company, landlord, tenant, or authorised representative who requests the service. If a third party books on behalf of the property owner or occupier, that person must ensure they have authority to agree to these terms. The customer remains responsible for providing accurate information about the premises, access, and the condition of the carpets or upholstery to be treated.

These terms focus on service delivery and contractual fairness. They do not replace statutory rights that may apply under UK consumer law, and nothing in these terms is intended to exclude or limit liability in a way that is unlawful. If any provision is found to be unenforceable, the remaining provisions will continue to apply. The wording below should be interpreted in a reasonable and practical manner, taking into account the nature of professional carpet cleaning services and the condition of textile surfaces before treatment.

1. Booking Process

A booking with Carpetcleaning Roehampton is normally made after an initial enquiry and may be confirmed by telephone, email, online form, or other written communication. A quotation may be provided based on the details supplied by the customer, including the size of the area, the type of fibres, the level of soiling, any known stains, and the presence of pets, moisture, or access restrictions. Quotes are usually based on the information available at the time and may be adjusted if the actual condition of the carpets differs materially from the description provided.

Once a date and time have been agreed, the booking will be treated as provisional until it is accepted by both parties. In some cases, we may request a deposit or advance payment to secure the appointment. The customer is responsible for ensuring that all relevant information is supplied before the visit, including parking limitations, entry instructions, alarm codes where appropriate, and any health or safety issues that may affect the work. Failure to disclose important information may result in additional charges, delays, or cancellation of the appointment.

The customer must ensure that the property is ready for service at the agreed time. This includes removing fragile items, securing valuables, and ensuring suitable access to the areas requiring treatment. We may decline to proceed if the site conditions are unsafe, inaccessible, or unsuitable for cleaning. If furniture must be moved, the customer should inform us in advance, as heavy items, fragile items, or items connected to utilities may require special handling or may be excluded from the service. Any special request should be agreed before the appointment starts.

2. Service Standards and Customer Responsibilities

We aim to carry out each carpet cleaning service with reasonable skill and care, using products and methods that are appropriate to the material being treated. Different fibres and finishes respond differently to cleaning, and no guarantee is given that every stain, mark, odour, or sign of wear can be fully removed. The customer acknowledges that some pre-existing issues, including permanent staining, dye migration, pile distortion, moth damage, burns, or water marking, may remain visible after treatment.

Before work begins, the customer should point out any areas of concern and disclose any known prior treatments, repairs, or previous attempts at stain removal. Where necessary, we may conduct a small test area, or recommend a limited approach if the risk of colour change, shrinkage, or texture alteration is high. The customer should not walk on damp surfaces until advised that it is safe to do so. Drying times can vary due to fibre type, ventilation, humidity, and the cleaning method used.

The customer is responsible for ensuring that children, pets, and other occupants are kept clear of work areas during the appointment. We may refuse to clean in areas that contain hazardous materials, bodily fluids, exposed wiring, mould growth, infestations, or unsafe flooring. If such issues are discovered during the visit, we may stop work immediately and charge for time spent and any work already completed. Any additional cleaning beyond the original scope must be agreed in advance or as soon as reasonably practicable.

3. Payments and Charges

All charges are payable in accordance with the quotation, booking confirmation, or invoice issued. Prices may be given as fixed amounts, room-based rates, item-based rates, hourly rates, or a combination of these, depending on the nature of the work. Unless stated otherwise, prices are exclusive of any applicable VAT. We reserve the right to revise a quote if the actual service differs from the information supplied at the time of booking, or if additional work is requested on site.

Payment terms will be stated before or at the time of booking. In many cases, payment is due on completion of the work by card, bank transfer, or other agreed method. Where a deposit has been taken, it will normally be deducted from the final invoice unless the booking is cancelled in circumstances where the deposit is non-refundable under these terms. Late payment may result in an administration charge, interest, or recovery action where permitted by law. Any costs incurred in recovering overdue sums may also be charged to the customer where lawful.

Customers must ensure that the payer details match the agreed booking record. If an invoice is issued to a business, letting agent, or managing party, that entity is responsible for payment unless otherwise agreed in writing. Discounts, promotional offers, or special rates may be subject to conditions such as minimum spend, specified time periods, or exclusions. Any refusal or delay in payment may be treated as a breach of contract and may affect future service availability.

4. Cancellations, Rescheduling, and Access Failures

If you need to cancel or reschedule a booking, reasonable notice must be provided. The amount of notice required may depend on the nature of the appointment and whether a deposit has been paid. If cancellation is made at short notice, we may retain part or all of any deposit to cover administration time, reserved labour, travel arrangements, or lost opportunity costs, provided this is fair and lawful. Where a cancellation fee applies, it will be proportionate to the loss caused by the cancellation.

If our team arrives and cannot access the property, cannot gain entry within a reasonable time, or is turned away because the customer is unprepared, we may charge a call-out fee or a partial service fee. This includes situations where keys are unavailable, access codes are incorrect, the booking details are wrong, or no responsible adult is present where one is required. If the appointment is delayed due to circumstances outside our control, we may attempt to wait, rearrange, or return at another time, but we are not liable for losses arising from such delay.

If we need to cancel or move an appointment due to illness, equipment failure, severe weather, transport disruption, or another reason beyond our control, we will make reasonable efforts to notify the customer and offer an alternative time. We are not responsible for indirect loss caused by changes to the appointment date, provided the cancellation or postponement is handled reasonably. This section is intended to balance the interests of both parties and to ensure that carpet cleaning Roehampton services remain practical and reliable.

5. Liability, Damage, and Limitations

We will exercise reasonable care and skill in providing the service. However, the customer acknowledges that textile cleaning carries inherent risks, particularly where surfaces are old, previously treated, poorly maintained, or made from delicate materials. Where possible, we will alert the customer to visible risks before proceeding. Unless otherwise agreed, we are not liable for pre-existing defects, hidden weakness, colour loss from unstable dyes, wear that becomes apparent after cleaning, or results caused by pre-existing contamination.

Any claim for damage must be reported promptly, and the customer should allow a reasonable opportunity for inspection and, where appropriate, remedial treatment. We may ask for photographs, purchase details, or other information to assess the issue. Our liability will not exceed the amount paid for the specific service giving rise to the claim, except where such limitation is prohibited by law. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded.

We are not responsible for loss or damage to items that have not been removed, protected, or declared by the customer where reasonable precautions would ordinarily have been expected. This includes loose valuables, delicate ornaments, unsteady furniture, unsecured electronics, or items placed in areas being cleaned. The customer should also note that some cleaning processes may dislodge pre-existing debris, reveal concealed wear, or make previous repairs more visible. Such outcomes do not automatically amount to damage or breach of contract.

6. Waste Regulations and Environmental Handling

In carrying out carpet cleaning services, we may generate waste water, removed debris, packaging, used cloths, and other residual materials. We will handle waste in accordance with applicable UK environmental and waste regulations and will dispose of materials responsibly. Where specific waste streams arise, such as contaminated residue, absorbent materials, or chemical containers, these will be separated and managed appropriately in line with legal requirements and operational procedures.

The customer agrees that waste generated directly by the cleaning process may be removed by us, stored safely, and disposed of or treated in a lawful manner. The customer is responsible for advising us in advance if the premises contain unusual waste, hazardous substances, or contaminated areas that may require special handling. We do not accept responsibility for waste that was already present on site unless it is directly caused by our service and within our control. If special disposal methods are required due to the property’s condition, additional charges may apply.

We aim to use products and processes that minimise unnecessary environmental impact, but no guarantee is given that all waste can be eliminated without residue, moisture, or packaging output. Where applicable, any equipment or materials left on site for drying, protection, or follow-up treatment remain our property unless expressly transferred. The customer must not tamper with, remove, or interfere with waste handling materials before the cleaning process is complete if doing so may create a safety or compliance issue.

7. Complaints, Variations, and General Provisions

If the customer is dissatisfied with any aspect of the service, they should notify us as soon as possible so that we have a fair opportunity to review the matter. A complaint should include enough detail to identify the area concerned and the nature of the issue. We may inspect the relevant surface, request further information, or arrange a return visit where appropriate. Any corrective action offered will be determined based on the facts, the condition of the material, and whether the complaint is related to a matter within our control.

No variation to these terms will be effective unless agreed in writing or clearly confirmed as part of the booking record. If we agree to a special arrangement, that arrangement will apply only to the specific job or period stated. A failure to enforce any provision on one occasion does not mean that provision has been waived for future bookings. Headings are included for convenience only and do not affect interpretation. The customer may not assign the benefit of the booking to another party without our consent where the change would materially affect the service.

These terms represent the understanding between the parties in relation to the service and supersede earlier discussions to the extent of any inconsistency. If any wording is found to be unlawful or unenforceable, it will be treated as modified to the minimum extent necessary to make it valid, or if that is not possible, it will be severed without affecting the rest of the document.

8. Governing Law and Jurisdiction

This agreement, and any non-contractual obligations arising from or connected with it, are governed by the laws of England and Wales. The parties agree that any dispute arising under these terms will be subject to the exclusive jurisdiction of the courts of England and Wales, except where consumer legislation provides otherwise. If the customer is located elsewhere in the UK, these terms will still be interpreted in accordance with the applicable law governing the contract.

The parties acknowledge that this is a service contract for professional cleaning work and that the practical application of these terms must be read in light of the condition of the property, the information supplied before booking, and the nature of the materials being cleaned. Nothing in this section limits any statutory rights that cannot be excluded by contract. Where a term is required by law to be implied into the agreement, that term will be treated as part of the contract and will take priority over any inconsistent wording.

This concludes the service terms and conditions for Carpetcleaning Roehampton. By proceeding with a booking, the customer confirms acceptance of the entire agreement, including the sections on payment, cancellations, liability, waste regulations, and governing law. These terms are intended to support transparent, professional, and lawful service delivery across all eligible carpet and textile cleaning appointments.