Carpet Cleaning Roehampton Privacy Policy

This Privacy Policy explains how Carpet Cleaning Roehampton collects, uses, stores, and protects personal data relating to customers and potential customers in the Roehampton area. It also explains your rights under the United Kingdom General Data Protection Regulation and the Data Protection Act 2018. By using our services, you acknowledge that you have read and understood this Privacy Policy.

Scope of this Privacy Policy

This Privacy Policy applies to all Carpet Cleaning Roehampton customers and prospective customers located in the Roehampton area who contact us, request a quote, book a service, or otherwise interact with us in relation to our carpet, upholstery, or related cleaning services.

Data Controller

For the purposes of data protection law, Carpet Cleaning Roehampton is the data controller for the personal data we collect and process about you in connection with providing our services. This means we are responsible for deciding how and why your personal data is used and for ensuring it is handled lawfully and securely.

Personal Data We Collect

We collect and process different types of personal data depending on how you interact with us. This may include:

Identification and contact details: name, address, service address, and general location information in the Roehampton area, as well as other basic contact details you choose to provide such as your preferred method of contact.

Service and booking information: details of the services you request, appointment dates and times, access instructions for the property, notes about particular requirements, and information about the condition of carpets, upholstery, or other items being cleaned.

Payment and transaction data: records of payments made for our services, amounts, dates, and methods of payment. We do not store full payment card details; where card payments are taken, they are processed by third party payment processors who act as independent controllers or processors of your payment data.

Communication data: information contained in messages, enquiries, or feedback you send to us via phone, messaging, post, or online forms, including the content of your communications and any information you choose to share.

Technical and usage data: limited technical information related to how you access our website, such as device type, general usage data, and basic analytics information, where applicable and subject to your browser settings and cookie preferences.

How We Collect Your Data

We may collect your personal data directly from you when you contact us by phone, through online forms, or through other communication channels to request information, a quotation, or to book a service. We may also collect information when we visit your property to carry out an assessment or provide services, and when we receive payment or follow-up communications from you.

Lawful Basis for Processing

We process your personal data only where we have a lawful basis under data protection legislation. The main lawful bases we rely on are:

Performance of a contract: we process your data where it is necessary to provide our carpet cleaning and related services, to manage bookings, to communicate with you, to take payment, and to fulfil our obligations under our agreement with you.

Legitimate interests: we may process your data where it is necessary for our legitimate business interests, provided these interests are not overridden by your rights. This may include managing our business operations, maintaining service records, improving our services, and responding to enquiries and complaints.

Legal obligations: we may process personal data where we are required to do so by law, such as for accounting, tax, or regulatory purposes, and to maintain accurate business records.

Consent: in limited circumstances, we may rely on your consent, for example for specific types of optional communications. Where processing is based on consent, you have the right to withdraw that consent at any time.

How We Use Your Personal Data

We use the personal data we collect for the following purposes:

To provide and manage our services, including planning and carrying out carpet and upholstery cleaning and related services at your property.

To respond to your enquiries, provide quotations, confirm bookings, and keep you informed about your appointments.

To manage payments, invoicing, and accounting records.

To maintain a record of your past services to help us provide consistent and efficient services in the future.

To improve, monitor, and manage the quality and efficiency of our operations.

To comply with legal requirements and cooperate with regulators or law enforcement where necessary.

Data Sharing and Processors

We may share your personal data with trusted third parties who act as data processors on our behalf, and who are engaged to support the delivery of our services. These may include:

Payment processing providers who handle card payments or other electronic transactions.

IT and system support providers who help us manage our booking, communication, and data storage systems.

Professional advisers such as accountants or legal advisers who require access to certain data for legal or regulatory purposes.

Any third parties we use as processors are required to act only on our instructions, to keep your data secure, and to comply with data protection laws. We do not sell your personal data to third parties.

We may also need to share your personal data with independent controllers, such as banks, payment providers, or public authorities where legally required. In these cases, the third party will determine its own purposes and lawful basis for processing your data.

International Transfers

Where any of our service providers or systems involve transfers of personal data outside the United Kingdom, we will ensure that appropriate safeguards are in place to protect your data, such as standard contractual clauses or equivalent protections, in accordance with data protection law.

Data Retention

We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements.

Customer and service records: we generally retain customer records and service history for a period that enables us to provide ongoing or repeat services and to address any queries or disputes. This period will normally not exceed six years from the date of your last service, unless a longer period is required by law.

Financial and transaction data: we retain payment and invoice records for the period required under tax and accounting regulations.

Communications and enquiries: we keep routine correspondence for an appropriate period to respond to or manage your enquiry and to maintain a record of our interactions.

Once retention periods have expired, your personal data will be securely deleted, anonymised, or otherwise disposed of in a secure manner.

How We Protect Your Data

We take appropriate technical and organisational measures to safeguard your personal data against loss, misuse, unauthorised access, disclosure, alteration, or destruction. These measures include access controls, secure storage, and policies and procedures designed to protect the confidentiality and integrity of your data.

Your Data Protection Rights

Under data protection law, you have several rights in relation to your personal data, subject to certain conditions and exemptions. These include:

Right of access: you can request confirmation of whether we hold personal data about you and ask for a copy of that data.

Right to rectification: you can request that we correct any inaccurate or incomplete personal data we hold about you.

Right to erasure: in certain circumstances, you can ask us to delete your personal data, for example where it is no longer needed for the purposes for which it was collected.

Right to restriction of processing: you can ask us to restrict how we process your data in specific situations.

Right to data portability: in some cases, you can request a copy of your data in a structured, commonly used, and machine-readable format and ask us to transfer it to another controller, where technically feasible.

Right to object: you can object to certain types of processing based on our legitimate interests. We will stop processing your data unless we have compelling legitimate grounds which override your interests or we need to continue processing for legal reasons.

Rights in relation to consent: where we rely on your consent, you can withdraw that consent at any time, and we will stop the relevant processing.

To exercise any of these rights, you can contact us using the contact details made available through our usual communication channels. We may need to verify your identity before responding to your request. We aim to respond within one month, or within any extended period allowed by law where requests are complex or numerous.

Complaints

If you have concerns about how we handle your personal data, you can contact us so we can try to resolve the issue. You also have the right to lodge a complaint with the Information Commissioner's Office in the United Kingdom if you believe your data protection rights have been breached.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any updated version will apply from the date it is made available. You are encouraged to review this Privacy Policy periodically to stay informed about how we protect your personal data.