Carpet Cleaning Roehampton Service Terms and Conditions

These Terms and Conditions set out the basis on which Carpet Cleaning Roehampton provides carpet, upholstery, and related cleaning services to customers within our service area in the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Customer means any individual or organisation requesting or receiving services from Carpet Cleaning Roehampton.

Services means carpet cleaning, upholstery cleaning, rug cleaning, stain treatment, and any other cleaning services agreed between the Customer and Carpet Cleaning Roehampton.

Premises means the property or location where the Services are to be carried out.

Technician means any employee, contractor, or representative of Carpet Cleaning Roehampton who performs the Services.

Agreement means the agreement between the Customer and Carpet Cleaning Roehampton for the provision of Services, incorporating these Terms and Conditions.

2. Scope of Services

Carpet Cleaning Roehampton provides professional cleaning services for domestic and commercial customers within its operating area in the United Kingdom. The specific Services to be provided will be confirmed at the time of booking, based on the information supplied by the Customer.

We reserve the right to decline or amend any booking if the Premises, circumstances, or Customer requirements fall outside our normal service capability, health and safety standards, or legal obligations.

3. Booking Process

3.1 Bookings may be requested by the Customer through our approved communication channels. A booking is only confirmed when Carpet Cleaning Roehampton has provided explicit confirmation of the appointment details.

3.2 When making a booking, the Customer must provide accurate and complete information, including the type of Premises, approximate room sizes, number and condition of carpets or upholstered items, access arrangements, and any known issues such as heavy staining, infestation, or water damage.

3.3 Carpet Cleaning Roehampton will provide an indicative quotation based on the information supplied. All quotations are made in good faith but may be subject to change upon inspection of the Premises or items to be cleaned.

3.4 The Customer is responsible for ensuring that an authorised adult is present at the Premises for the duration of the appointment, unless agreed otherwise in advance.

3.5 The Customer must inform Carpet Cleaning Roehampton of any parking restrictions, access limitations, building regulations, or security requirements that could affect the performance of the Services.

4. Prices and Quotations

4.1 Unless otherwise stated, all prices are quoted in pounds sterling and are inclusive or exclusive of value added tax in accordance with prevailing tax rules and the registration status of Carpet Cleaning Roehampton.

4.2 Quotations are based on the description provided by the Customer and the anticipated work required. If, upon arrival, the Technician finds that the condition or size of the areas or items to be cleaned is materially different from that described, Carpet Cleaning Roehampton reserves the right to revise the price or refuse to carry out the work.

4.3 Any additional work requested by the Customer on the day of the appointment, including extra rooms, items, or specialist treatments, may incur additional charges which will be agreed with the Customer before such work is undertaken.

5. Payments

5.1 Payment terms will be communicated to the Customer at the time of booking. Unless otherwise agreed in writing, payment is due immediately upon completion of the Services.

5.2 Carpet Cleaning Roehampton may require a deposit or prepayment to secure the booking, particularly for larger jobs, commercial work, or appointments at peak times. Any such requirement will be notified to the Customer prior to confirmation of the booking.

5.3 Payment may be made using the methods accepted by Carpet Cleaning Roehampton at the time of service. The Customer is responsible for ensuring that they have the means to pay for the Services when due.

5.4 For approved commercial Customers and account holders, alternative payment terms may be agreed in writing. Where payment terms are agreed, time for payment shall be of the essence and late payment may result in suspension of further Services.

5.5 In the event of late or non-payment, Carpet Cleaning Roehampton reserves the right to charge interest on any outstanding amount at the statutory rate applicable in England and Wales, and to recover any reasonable costs incurred in pursuing payment.

6. Cancellations, Rescheduling, and Access

6.1 The Customer may cancel or reschedule a booking by providing notice through an approved method of communication. Specific notice periods or cancellation fees may apply and will be communicated at the time of booking or in any subsequent confirmation.

6.2 Carpet Cleaning Roehampton reserves the right to charge a reasonable fee if the Customer cancels or reschedules with insufficient notice or fails to provide access to the Premises at the agreed time, resulting in a wasted visit.

6.3 If the Technician is unable to gain access to the Premises at the scheduled time, or if the Premises are not in a safe or suitable condition for the Services to be carried out, Carpet Cleaning Roehampton may treat the booking as cancelled by the Customer and may apply a cancellation fee.

6.4 In the event of severe weather, transport disruption, illness, or other circumstances beyond our reasonable control, Carpet Cleaning Roehampton may need to cancel or reschedule bookings. In such cases, we will endeavour to provide as much notice as possible and to offer an alternative appointment.

7. Customer Obligations

7.1 The Customer must ensure that the Premises are safe, accessible, and suitable for the performance of the Services, including adequate lighting, ventilation, and running water where required.

7.2 The Customer is responsible for removing small items, breakables, valuables, and personal belongings from the areas to be cleaned. Carpet Cleaning Roehampton will not be liable for damage to items that the Technician could not reasonably move or that were left in the cleaning area.

7.3 The Customer must inform Carpet Cleaning Roehampton of any existing damage, fragile materials, loose fittings, or specific hazards at the Premises or on any items to be cleaned.

7.4 Children and pets must be kept away from the work area and from any equipment, chemicals, or wet surfaces during and immediately after the cleaning process, as directed by the Technician.

8. Performance of Services

8.1 The Technician will perform the Services with reasonable care and skill, using appropriate methods and products suitable for the type of carpet, rug, upholstery, or surface, as far as this can be determined from the information provided and the visual inspection.

8.2 While every effort is made to achieve the best possible results, Carpet Cleaning Roehampton does not guarantee that all stains, marks, odours, or wear will be completely removed. Some stains may be permanent, and results will depend on factors such as fibre type, age, previous cleaning attempts, and the nature of the soiling.

8.3 Drying times after cleaning will vary according to ventilation, temperature, humidity, and the type of material cleaned. The Technician may provide guidance on expected drying times, but these are estimates only and not guaranteed.

8.4 The Customer must follow any aftercare instructions given by the Technician, including advice not to walk on carpets or use upholstered items until they are sufficiently dry. Carpet Cleaning Roehampton will not be liable for damage caused by failure to follow such instructions.

9. Waste Handling and Environmental Compliance

9.1 Carpet Cleaning Roehampton complies with applicable United Kingdom regulations relating to the handling, transport, and disposal of waste generated in the course of providing the Services.

9.2 Any waste water, extracted soils, or consumables resulting from the cleaning process will be managed in accordance with relevant environmental and waste disposal laws. Where waste needs to be removed from the Premises, it will be handled by the Technician or approved partners as appropriate.

9.3 The Customer must not request or require the Technician to dispose of waste in a manner that would contravene local authority rules, environmental legislation, or the policies of Carpet Cleaning Roehampton.

9.4 Where the Customer is responsible for any pre-existing waste or hazardous materials at the Premises, they remain responsible for ensuring that such materials are safely and lawfully managed. Carpet Cleaning Roehampton does not provide hazardous waste removal unless expressly agreed in writing.

10. Liability and Limitations

10.1 Carpet Cleaning Roehampton will take reasonable care to avoid damage to the Premises and the Customer's belongings during the performance of the Services. However, the Customer acknowledges that there are inherent risks associated with cleaning, including, but not limited to, shrinkage, colour loss, pile distortion, and pre-existing weaknesses becoming visible.

10.2 Carpet Cleaning Roehampton shall not be liable for any damage or loss arising from defects, weaknesses, or conditions in the Premises or items to be cleaned that are not reasonably apparent to the Technician during a visual inspection, including but not limited to loose seams, poorly fitted carpets, unstable furniture, or colour instability.

10.3 Carpet Cleaning Roehampton shall not be responsible for wear, discolouration, or damage that becomes more apparent after cleaning where such conditions pre-existed the service, or where the Customer has failed to disclose relevant information about the history or condition of the items.

10.4 Nothing in these Terms and Conditions shall limit or exclude liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under United Kingdom law.

10.5 Subject to the preceding clause, Carpet Cleaning Roehampton shall not be liable for any indirect, consequential, or economic loss arising out of or in connection with the provision of the Services, including loss of profit, loss of business, or loss of use.

10.6 The total liability of Carpet Cleaning Roehampton in respect of any claim arising out of or in connection with the Services, whether in contract, tort, or otherwise, shall be limited to the value of the Services provided under the relevant booking, or any amount actually paid by the Customer for those Services, whichever is lower.

11. Complaints and Remedies

11.1 If the Customer is dissatisfied with any aspect of the Services, they must notify Carpet Cleaning Roehampton as soon as reasonably practicable, and in any event within a reasonable period after completion of the work, allowing us an opportunity to inspect and, where appropriate, rectify the issue.

11.2 Carpet Cleaning Roehampton may, at its discretion, offer to re-clean affected areas or provide another reasonable remedy where the complaint is found to be justified. Any such remedy shall be the Customer's sole and exclusive remedy in respect of the relevant issue, subject to statutory rights.

11.3 Failure to allow Carpet Cleaning Roehampton a reasonable opportunity to inspect or rectify any alleged defect may limit or extinguish any liability or obligation we may otherwise have in respect of the complaint.

12. Insurance

12.1 Carpet Cleaning Roehampton maintains insurance cover appropriate to the nature of its Services, in accordance with United Kingdom industry practice.

12.2 Details of insurance cover can be made available to Customers on reasonable request. Any claim under such insurance will be subject to the terms, conditions, and exclusions of the relevant policy.

13. Data Protection and Privacy

13.1 Carpet Cleaning Roehampton collects and processes personal data relating to Customers for the purpose of providing Services, handling bookings, processing payments, and managing customer relationships, in accordance with applicable data protection laws in the United Kingdom.

13.2 Personal information will be kept secure and will not be shared with third parties except where necessary to deliver the Services, comply with legal obligations, or where the Customer has given consent.

14. Amendments to Terms

14.1 Carpet Cleaning Roehampton may update or amend these Terms and Conditions from time to time to reflect changes in the law, industry practice, or our business operations.

14.2 The version of the Terms and Conditions in force at the time of the Customer's booking will apply to that booking. Continued use of our Services following any changes shall constitute acceptance of the updated terms.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions, and any Agreement between the Customer and Carpet Cleaning Roehampton, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to determine any dispute arising out of or in connection with these Terms and Conditions or the provision of the Services, without prejudice to any statutory rights of the Customer.

16. General Provisions

16.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall remain in full force and effect.

16.2 No failure or delay by Carpet Cleaning Roehampton to exercise any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

16.3 The Customer may not assign, transfer, or subcontract any of their rights or obligations under these Terms and Conditions without the prior written consent of Carpet Cleaning Roehampton. We may assign or subcontract our rights and obligations where necessary to deliver the Services, provided that this does not prejudice the Customer's statutory rights.

16.4 These Terms and Conditions, together with any written confirmation or agreement provided at the time of booking, constitute the entire agreement between the Customer and Carpet Cleaning Roehampton in relation to the provision of the Services.